[HTTPS-Everywhere] No rules, can't update, can't remove

[Tony Clifton]

I'm sorry Peter! I wasn't thinking about from where I sent the
message; this one has a working reply address. Following your
suggestion I did some testing and the Error Console output is
below. Thanks very much for your help and please let me know what
else I can do. I followed these steps:


1) Renable HTTPS Everywhere (HE) and restart Firefox.


2) Add-ons Manager (AOM) | HE | Options
-   Dialog opens, controls work
-   Rules list is empty
-   Error Console shows EC OUTPUT A (below)


3) Add-on bar | HE | left-click
-   Menu opens, no sites are listed
-   Error Console:

Timestamp: 11/26/2012 20:15:38
Error: ReferenceError: HTTPSEverywhere is not defined
Source File:
chrome://https-everywhere/content/toolbar_button.js
Line: 64

Timestamp: 11/26/2012 20:15:50
Error: ReferenceError: HTTPSEverywhere is not defined
Source File:
chrome://https-everywhere/content/toolbar_button.js
Line: 64


4) AOM | HE | More | About
-   Window looks normal
-   Error Console:

Timestamp: 11/26/2012 20:40:06
Error: NS_ERROR_XPC_GS_RETURNED_FAILURE: Component
returned failure code: 0x80570016
(NS_ERROR_XPC_GS_RETURNED_FAILURE)
[nsIJSCID.getService]
Source File:
chrome://https-everywhere/content/preferences.js
Line: 9


5) AOM | HE | More | Check for Updates
-   Nav panel shows Available Updates (1)
-   Available Updates | HE 3.0.4 | Update Now
-   Download progress bar completes
-   AOM displays: "There was an error installing
HTTPS-Everywhere"
-   Error console:

Timestamp: 11/26/2012 20:42:46
Warning: WARN addons.xpi: Failed to install:
[Exception... "Component returned failure code:
0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)
[nsIFile.create]"  nsresult: "0x80520015
(NS_ERROR_FILE_ACCESS_DENIED)"  location: "JS frame ::
resource://gre/modules/XPIProvider.jsm ::
AI_startInstall :: line 4960"  data: no]
Source File: resource://gre/modules/XPIProvider.jsm
Line: 4960


In the interest of brevity I omitted a few steps above: When I
first enabled HE, I clicked Options before I restarted FF and that
browser window hung (others worked fine). Also, the TableTools2
extension generated errors whenever I touched the AOM interface
(including HE options), so I disabld it and restarted.

Thanks again.





EC OUTPUT A

1)  Timestamp: 11/26/2012 20:14:05
Error: [Exception... "Component returned failure code:
0x80004005 (NS_ERROR_FAILURE)
[nsIWebNavigation.sessionHistory]"  nsresult: "0x80004005
(NS_ERROR_FAILURE)"  location: "JS frame ::
chrome://global/content/bindings/browser.xml ::  :: line
716"  data: no]
Source File: chrome://global/content/bindings/browser.xml
Line: 723


2)  Timestamp: 11/26/2012 20:14:05
Error: [Exception... "Component returned failure code:
0x80004005 (NS_ERROR_FAILURE)
[nsIWebNavigation.sessionHistory]"  nsresult: "0x80004005
(NS_ERROR_FAILURE)"  location: "JS frame ::
chrome://global/content/bindings/browser.xml ::  :: line
716"  data: no]
Source File: chrome://global/content/bindings/browser.xml
Line: 723


3)  Timestamp: 11/26/2012 20:14:05
Error: NS_ERROR_XPC_GS_RETURNED_FAILURE: Component
returned failure code: 0x80570016
(NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]
Source File: chrome://https-everywhere/content/preferences.js
Line: 9


4)  Timestamp: 11/26/2012 20:14:05
Error: NS_ERROR_XPC_GS_RETURNED_FAILURE: Component
returned failure code: 0x80570016
(NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]
Source File: chrome://https-everywhere/content/observatory-xul.js
Line: 10

5)  Timestamp: 11/26/2012 20:14:05
Warning: XUL box for vbox element contained an inline
#text child, forcing all its children to be wrapped in a
block.
Source File: chrome://https-everywhere/content/preferences.xul
Line: 0


6)  Timestamp: 11/26/2012 20:14:05
Warning: XUL box for vbox element contained an inline
#text child, forcing all its children to be wrapped in a
block.
Source File: chrome://https-everywhere/content/preferences.xul
Line: 0

7)  Timestamp: 11/26/2012 20:14:05
Error: ReferenceError: rulesets is not defined
Source File: chrome://https-everywhere/content/preferences.js
Line: 145

8)  Timestamp: 11/26/2012 20:14:05
Error: TypeError: obsprefs is undefined
Source File: chrome://https-everywhere/content/observatory-xul.js
Line: 18




-------- Original Message --------

Unfortunately Tony didn't leave a reply address :(.

These UI symptoms indicate that some part of the JS / XUL / CSS code hit a
fatal exception.  It would be most useful to look at the Firefox error console
and see what that exception was.

On Mon, Nov 26, 2012 at 02:05:21AM -0500, Tony wrote:
>Hello, >>I've used HTTPS Everywhere for a long time and recently ran into >some problems. I'm not sure if support is available here, but at >least you will have a bug report: >>>The icon appears in the Add-on Bar, but: >* FF doesn't load httpS pages automatically for any sites, >including nytimes.com and others that used to go to httpS. >* The list of rules is blank >* HTTPS Finder prompts me to add a rule for sites that used to have >rules. When I try to add a rule, it asks if I want to overwrite the >existing rule. >* I clicked 'Restore Defaults' on the HTTPS Everywhere rule >interface, but nothing happened; the list is still empty. >* In Add-ons Manager, if I click Remove under HTTPS Everywhere and >restart FF (I thought I would remove and re-install) the extension >merely becomes disabled. >>>>My system: >* Win7 x64 >* Firefox 17.0 ESR >* HTTPS Everywhere 3.0.3 >* HTTPS Finder 0.85 >* ~40 other extensions >>>>A little history, in case it helps: >>1)
 Back story: Using Firefox 10 ESR, I updated my ~40 extensions >(not all had updates, of course). HTTPS Everywhere and HTTPS Finder >(along with Ghostery and CSFire) had problems: IIRC Add-ons Manager >displayed them twice, once enabled and once disabled, and they >weren't functioning. I disabled the active items and they then >appeared twice as disabled. I ran out of time and left it in that >state; after a few FF restarts later over the next few days, they >all started working normally. I didn't complain. >>2) Back story part 2: I updated FF to version 17 ESR. Now Add-ons >Manager was shot completely; it showed only 'Get Add-ons' in the >navigation panel and no content. I deleted extensions.ini, .log, and >.sqlite, and all returned to normal. >>3) After using 17 ESR for roughly a day, I updated addons and all >but HTTPS Everywhere updated fine. Its download status bar completed >but Add-ons manager displayed "There was an error installing
 >HTTPS-Everywhere". Retrying got the same results. >>4) HTTPS Everywhere reached its current state. >>>>Many thanks! >> -- 
Peter Eckersley pde at eff.org Technology Projects Director      Tel  +1 415 436 9333 x131
Electronic Frontier Foundation    Fax  +1 415 436 9993