[CalFiber] CPUC report on AT&T/Frontier systemic abandonment of copper DSL

Paul Goodman paulsgoodman at gmail.com
Fri Mar 12 09:28:43 PST 2021


It's nice to see this finally released because we successfully fought for
this report in...2013, I think? The last bit of the saga was the carriers
arguing earlier this year that customer complaints were trade secrets--it
was one of those times my IP training came in useful.

Paul

On Thu, Mar 11, 2021 at 6:10 AM Ernesto Falcon <ernesto at eff.org> wrote:

> All the more reason why getting someone to replace this infrastructure
> with fiber is critical, they’ve been cutting corners on low income
> infrastructure for a long time. Frontier to the point of bankruptcy.
>
>
>
> Another way to look at this in terms of major cities is basically they
> have surrendered the wireline market to cable, leaving a broadband
> monopoly, in places they choose not to do fiber. In rural, its even worse
> because many only have Frontier as the option.
>
>
>
> https://www.cpuc.ca.gov/General.aspx?id=6442462050
>
>
>
> Key findings from study
>
>
>
> 1. *Service Quality has deteriorated* - Both carriers exhibited a higher
> relative number of outages and longer time required to restore service for
> outages lasting more than 24 hours.
>
> 2. *Demonstrated lack of resiliency* - AT&T and Frontier are not
> maintaining networks to withstand environmental and weather-related
> conditions.  Networks are not robust, both Incumbent Local Exchange
> Carriers (ILECs) have cut back on preventative maintenance expenditures.
>
> 3. *Disinvestment in Plain Old Telephone Service (POTS*) - AT&T and
> Frontier are putting very little investment into infrastructure that
> supports only Time Division Multiplexing (TDM) service.  Both ILECs are
> relying on price increases and customer inertia to maintain revenue stream.
>
> 4. *Increased investment in broadband improves POTS service quality* -
> AT&T and Frontier areas with higher broadband investment have a higher
> level of POTS service quality and better performance on all General Order
> 133-D metrics.
>
> 5. *AT&T is focusing on higher income communities* - AT&T wire centers
> serving areas with the lowest household incomes exhibit higher trouble
> report rates and longer out-of-service durations than areas in higher
> income communities.
>
> 6. *Direct relationship between amount of competition and service quality
> results* - Areas with limited or no competition experience lower service
> quality results.  Both AT&T and Frontier put more investment and attention
> in areas with higher rates of competitive offerings.
>
>
>
>
>
> --
>
> Ernesto Omar Falcon
>
> Senior Legislative Counsel
>
> Electronic Frontier Foundation
>
> Office: 415 436 9333 ext. 182
>
> Cell: 202 716 0770
>
>
> _______________________________________________
> CalFiber mailing list
> CalFiber at lists.eff.org
> https://lists.eff.org/mailman/listinfo/calfiber
>
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